Refund policy

RETURNS, EXCHANGES & REFUNDS

After delivery, returns, exchanges or refunds are accepted only for approved manufacturing defects, items damaged upon arrival, or incorrect items sent by Futebolissimo.

ELIGIBLE REQUESTS

If your item arrives with a manufacturing defect, is damaged, or is different from what you ordered, contact us at suportefutebolissimo@gmail.com. Include your order number and clear photos or videos showing the item, packaging and issue. Every request is reviewed before approval.

After review and approval, Futebolissimo will provide the appropriate solution, which may be a replacement, exchange or refund. When the issue is our responsibility, we will provide the required instructions.

REQUESTS WE DO NOT ACCEPT

After delivery, we do not accept returns, exchanges or refunds for:

• Change of mind or personal preference.
• Incorrect size selected by the customer, sizing or fit issues.
• Team, player, match, competition or event results.
• Delivery timing after the order has been successfully delivered.
• Personalized or made-to-order products, including items with a custom name, number, patch or other requested alteration, except when defective, damaged or incorrect.
• Items showing signs of wear, washing, use, odour, damage or alteration after delivery.

HOW TO REQUEST A REVIEW

1. Email suportefutebolissimo@gmail.com with your order number, a description of the issue and clear photos or videos.
2. Wait for our review and instructions before sending any item.
3. Do not return products without prior authorization. Unauthorized returns may not be accepted.

REFUNDS

If a refund is approved, it will be issued to the original payment method. Processing time depends on the bank or payment provider.

MANDATORY CONSUMER RIGHTS

Nothing in this policy excludes or limits any mandatory consumer rights or legal guarantees that cannot lawfully be waived in the customer's country or region.